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What is Helpdesk Support?
Orana Internet Service Providers defines "customer service"
or "support" as providing you, the customer, with the tools
and information to help yourself.
For this reason Orana Internet Service Providers now offers
one of Australia's largest online support services. The support
section includes a full range of troubleshooting information,
configuration information and a large range of 'how-to' documents.
To access information on a particular support topic, go
to the members area and login to your account.
From our members area, you have access to a variety of functions;
from checking your usage to printing off your Tax Invoice.
If you require to contact us for any reason our preferred
method would be by Email either from the members area or your
Email program.
In the members area, there is an option to log a support
request with our helpdesk. You will receive a confirmation
email within minutes of your request being logged and a reply
as soon as a solution can be sent to you.
If you are having troubles and need to ring our Phone number
is 02 6845 4033, our hours of business are from 8.30am to
5.00pm Monday to Friday, outside of these hours we have an
answering machine, which is monitored during off peak times.
Please leave a message and one of our friendly staff will
get back to you ASAP.
Orana Internet Service Providers
35A Maxwell St, Wellington NSW 2820
Phone 02 6845 4033 - Monday to Friday 9am to 5pm
info@well-com.net.au |
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